Constituting a new television genre, live broadcasts of "historic" events have become world rituals which, according to Dayman and Katz, have the potential for transforming societies even as they transfix viewers around the globe. Analyzing such public spectacles as the Olympic games, the moon landing, and Pope John Paul II's visits to Poland, they offer an ethnography of how m...(展开全部)

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service--until now.

When the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that profoundly affect people’s lives....(展开全部)

When the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that profoundly affect people’s lives....(展开全部)

Between 1967 and 1997, George Steiner wrote more than 130 pieces on a great range of topics for The New Yorker, making new books, difficult ideas, and unfamiliar subjects seem compelling not only to intellectuals but to "the common reader." He possesses a famously dazzling mind: paganism, the Dutch Renaissance, children's games, war-time Britain, Hitler's bunker, and chivalry a...(展开全部)

Between 1967 and 1997, George Steiner wrote more than 130 pieces on a great range of topics for The New Yorker, making new books, difficult ideas, and unfamiliar subjects seem compelling not only to intellectuals but to "the common reader." He possesses a famously dazzling mind: paganism, the Dutch Renaissance, children's games, war-time Britain, Hitler's bunker, and chivalry a...(展开全部)

A history of the postal system that once connected the Ottoman Empire Before the advent of steamships or the telegraph, the premier technology for long-distance communication was the horse-run relay system. Every empire had one—including the Ottoman Empire. In The Sublime Post, Choon Hwee Koh examines how the vast Ottoman postal system worked across three centuries by tracking...(展开全部)